Support, warranty & service
If a sign fails on a Saturday, a replacement is on its way before Monday.
Curb Media is engineered to be the most considered object on the street — and backed by a program built for the way agents actually work: weekends, kerbs, and zero tolerance for a black screen at 10 a.m.
Pointer up to 21" · Plus 27–43" · Billboard 55–86" — LED or LCD
The program
36 months bumper-to-bumper. 24-hour swap-and-ship. Zero subscription fees.
Curb Media is engineered for the working agent — which means every part of the ownership experience is designed around the Saturday morning, not the Tuesday afternoon.
Bumper-to-bumper warranty on the whole sign. Same-business-day replacement dispatch. Lifetime over-the-air updates. No CMS subscription. No per-device licence. No app paywall.
What's actually included
The program, in plain English.
01
Agent support, Saturday hours.
The support line is staffed through Saturday open-home windows — call from the kerb if something is wrong and a human picks up.
02
Swap-and-ship replacement.
We don't do in-field service. A replacement head ships out the same business day; the faulty unit travels back in the replacement's box. No diagnostics on you, no waiting on a technician.
03
Fleet health, at a glance.
Principals see every device's battery state, location and last campaign run from the office dashboard. Low-battery, offline and overdue-charge alerts surface before they become a Saturday-morning problem.
04
Loss & accidental damage program.
Optional flat-fee program covers drops, vandalism, vehicle damage and loss across the fleet. Replacement ships under the same 24-hour SLA as warranty exchanges.
05
Lifetime software updates.
New templates, new playlists, new admin tools — pushed over-the-air for the life of the device, with no subscription gate.
06
Compliance, certified.
RCM-marked and UN38.3-compliant batteries; CE and FCC on the roadmap for international shipments. Spec sheets and DOC available on request.
Need something specific? We answer the phone — even on Saturdays.
Talk to supportThe three pillars
36 months. 24-hour swap. Zero fees.
36 months warranty.
Bumper-to-bumper across Pointer, Plus and Billboard. Panel, base, battery, dock, electronics, finishes — covered.
24h replacement dispatch.
Swap-and-ship replacement head out the door within one business day in AU & NZ. 48 hours international.
Zero subscription fees.
No CMS subscription, no per-device licence, no software paywall. Updates pushed over-the-air for the life of the device.
Backed across every campaign
One program. Every listing type.
From a single Pointer on a verge to a fleet of Billboards across a project launch, the warranty, the SLA and the support line are the same.
Built to be seen.
Backed for the long campaign.
Pre-orders open later this year · worldwide
Backed for the long campaign.
36 months bumper-to-bumper, same-weekend agent support, swap-and-ship replacement. Join the waitlist for founding-agent pricing on the support program.